Privacy Policy
Your privacy matters to us - here's how we protect it
Last updated: March 15, 2025
Who We Are & What This Covers
Braincasthub operates as a mobile app performance optimization service provider based in Thailand. We help businesses improve their mobile applications and deliver better user experiences. This privacy policy explains how we collect, use, and protect your personal information when you interact with our services.
When we say "we" or "our," we're referring to Braincasthub, located at 3/12 หมู่ 2 ซอยราษฎร์สันติ ถนนกาญจนวณิชย์ ตำบลคอหงส์ Songkhla 90110, Thailand. This policy applies to all our services, website interactions, and business communications.
Information We Collect
We collect information that helps us provide better services and understand your needs. Here's what we typically gather:
Information You Provide Directly
- Contact details when you reach out to us (name, email, phone number)
- Business information during consultations (company name, project details, technical requirements)
- Communication content through emails, forms, or direct messages
- Project specifications and app performance data you share for optimization purposes
Information We Collect Automatically
- Website usage data (pages visited, time spent, referring sources)
- Technical information (browser type, device information, IP address)
- Performance metrics from apps we're optimizing (with your explicit permission)
- Communication logs for service improvement and support purposes
How We Use Your Information
Your information helps us deliver the mobile app optimization services you need. We use it responsibly and only for legitimate business purposes.
| Purpose | How We Use It |
|---|---|
| Service Delivery | Providing app optimization services, technical consultations, and project management |
| Communication | Responding to inquiries, sending project updates, and providing customer support |
| Service Improvement | Analyzing usage patterns to enhance our optimization techniques and methodologies |
| Legal Compliance | Meeting regulatory requirements and protecting our legal interests |
Information Sharing & Disclosure
We don't sell your personal information to third parties. However, there are specific situations where we may share your data:
- With trusted service providers who help us deliver our services (cloud hosting, email services, analytics tools)
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our clients
- With your explicit consent for specific purposes
We never share sensitive project data or proprietary app information with competitors or unauthorized parties. Your business information remains confidential.
Data Security & Protection
Protecting your information is a priority for us. We implement multiple layers of security to keep your data safe:
Technical Safeguards
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure cloud storage with access controls and regular security audits
- Regular software updates and security patches
- Firewall protection and intrusion detection systems
Operational Protections
- Limited access to personal data on a need-to-know basis
- Employee training on data privacy and security protocols
- Regular backup procedures and disaster recovery planning
- Incident response procedures for potential security breaches
Your Rights & Choices
You have significant control over your personal information. Here's what you can do:
- Access your personal data and receive a copy of what we have on file
- Correct or update inaccurate information
- Request deletion of your personal data (subject to legal and contractual obligations)
- Object to or restrict certain types of data processing
- Withdraw consent for data processing where we rely on your consent
- Request data portability to transfer your information elsewhere
To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and verify your identity before processing requests.
Data Retention
We keep your information only as long as necessary for legitimate business purposes:
- Project data: Retained for the duration of our engagement plus 3 years for support purposes
- Communication records: Kept for 5 years to maintain service history and resolve disputes
- Website analytics: Aggregated data retained indefinitely, individual data deleted after 2 years
- Legal compliance data: Retained as required by applicable laws and regulations
When data reaches its retention limit, we securely delete or anonymize it so it can't be linked back to you.
International Data Transfers
As a technology service provider, we may transfer your data outside Thailand when necessary for service delivery. This includes:
- Cloud storage services provided by international companies with data centers in multiple countries
- Communication tools and software platforms used for project management
- Technical support and maintenance services from international partners
When we transfer data internationally, we ensure adequate protection through contractual safeguards, data processing agreements, and compliance with applicable transfer mechanisms.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how our services are used:
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our website
- Functional cookies: Remember your preferences and improve your experience
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to our active clients and contacts
- Prominent notice on our website homepage
- Updated "last modified" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email us at info@braincasthub.com
Call us at +66 53 873 296
Write to us at 3/12 หมู่ 2 ซอยราษฎร์สันติ ถนนกาญจนวณิชย์ ตำบลคอหงส์ Songkhla 90110, Thailand